UGCStarsHelp
Answers to 108 questions about UGCStars, in 17 topics: searching and contacting creators, annual access and billing, free briefs, creator profiles and review, the Creator Hub, the affiliate program, and privacy.
General
Getting started
What UGCStars is, what it costs and what you can do without paying.- What is UGCStars?
- Who is UGCStars for?
- Is UGCStars a marketplace or an agency?
- What can I do without paying?
- How is UGCStars different from other UGC platforms?
- How do I contact UGCStars?
Logging in and your account
Login links, account settings, shortlists, templates and emails.- How do I log in?
- I didn’t get my login link.
- How do I change the email on my account?
- How do shortlists work?
- What’s in the brand template library?
- How do I keep my account secure?
- Which emails will I get, and how do I turn them off?
Data and resources
The Rate Index, Trends, Database Stats, the Showcase and our comparison pages.- What is the UGC Rate Index?
- How is the Rate Index calculated?
- Can I quote UGCStars data in an article or report?
- What is UGC Trends?
- What’s on the Database Stats page?
- What is the Showcase?
- Are your comparison pages fair?
Privacy, data and cookies
What we hold, how to control it and how cookies work.- What personal information does UGCStars hold about me?
- How do I access, correct or delete my data?
- How do you handle sensitive details such as pregnancy?
- How does UGCStars use cookies?
- Why did I get an invitation email from UGCStars?
- How do I remove a profile that describes me?
- How long do you keep information?
For brands
Searching for creators
How search and filters work, and what to do when a search comes back thin.- How do I search for creators?
- Which filters can I use?
- How many creators are in the database, and where are they?
- How are search results ordered?
- Why does my search show few or no results?
- Can I save a search and get alerts?
Creator profiles and badges
What a profile shows, how creators are checked and what each label means.- What does a creator profile show?
- How are creators verified?
- What do the badges mean?
- What does “Unclaimed” mean on a profile?
- How up to date is the information on a profile?
- Can I watch a creator’s sample videos?
Contacting and working with creators
Getting in touch, agreeing terms and using creator details responsibly.- How do I contact a creator?
- Why are some contact details missing on a profile?
- A creator didn’t reply. What should I do?
- Who agrees the price, usage rights and deadlines?
- Does UGCStars handle payments or take a commission?
- What can I use creator contact details for?
- How do I report a problem with a creator?
Annual access and pricing
What $245 a year includes, how renewal and cancelling work, and how access works for teams.- What does annual access include?
- How does the yearly renewal work?
- How do I cancel?
- Can my team or agency share one account?
- Can I export the database or connect it to other tools?
- Are there limits on how much I can use it?
- I bought access on the old UGCStars site. Do I pay again?
Checkout, payment and invoices
Buying annual access, renewals, promo codes, tax and invoices.- How do I buy annual access?
- Why do I have to tick a box about refunds at checkout?
- How do promo codes work?
- Which currency do you charge in, and is tax added?
- How do I get an invoice with my company details?
- How will the charge appear on my statement?
- What happens if I enter an email that already has access?
Refunds and billing problems
When we refund, what to do about an unexpected charge, and why to contact us before your bank.- Can I get a refund?
- I was charged twice. What should I do?
- I don’t recognize a charge from UGCStars.
- Why should I contact you before my bank?
- The price dropped after I bought. Can I get the difference back?
Free briefs and casting calls
Posting a brief, what creators see and how to manage applications.- What is a free brief?
- What should I put in a brief?
- What happens after I post a brief?
- How do I edit, pause or close a brief?
- How do I see who applied to my brief?
- What kinds of briefs don’t you accept?
- Can I post a brief and buy annual access too?
For creators
Joining as a creator
Applying, what you need, sample videos, rates and imported profiles.- How do I join UGCStars as a creator?
- Is it free for creators? Do you take a commission?
- Do I need a lot of followers?
- What do I need before I apply?
- How do I add sample videos?
- How do I set my starting rate?
- I was invited or nominated. What does that mean?
- My profile was imported. How do I claim it?
Review and decisions
How long review takes, what we check and what each decision means.- How long does review take?
- What do you check in my application?
- What happens if my application isn’t accepted?
- I was asked to make changes. What now?
- Why was my profile hidden or suspended?
Managing your creator profile
Editing, visibility, hiding, deleting and getting found.- How do I edit my creator profile?
- What can brands see on my profile?
- How do I hide my profile from brands?
- How do I delete my profile and data?
- How can I get found by more brands?
- Why do you ask about skin type, pets, kids and pregnancy?
- What does “How brands see your profile” show?
Casting calls for creators
Finding briefs, applying and staying safe.- What are casting calls?
- How do I apply to a casting call?
- How do opportunity emails work?
- What happens after I apply to a casting call?
- A brand asked me to pay a fee. Is that allowed?
Creator Hub
Guides, templates and lessons for creators, and how access works.- What is the Creator Hub?
- What’s free in the Creator Hub, and what needs a profile?
- What are pro packs?
- Can I get a refund on a Creator Hub purchase?
For affiliates
Affiliate program
Earning commission for recommending UGCStars to brands.- How does the affiliate program work?
- Who can join the affiliate program?
- When does an affiliate sale count?
- When do affiliates get paid?
- What happens to my commission if the brand gets a refund?
- What are the rules for promoting UGCStars?
- I’m a UGC creator. Does being an affiliate change my listing?
Still need help?Send us a message and pick a topic, so it reaches the right person.
Contact us